Affordable Prices

Superior Home & Office Cleaning
Dothan, Alabama

Home & Office

We try to anticipate you might have about our services and provide the answer here. For more information please call 334-828-4488 and we will be happy to assist you.

1. Are you licensed, bonded and insured? 

2. Does your company provide the supplies to clean my home?
Yes, our company provides all supplies to clean your home. However for sanitary reason, we do ask the clients to provide their own toilet brushes.

3. Are your supplies safe for pets and children?
Yes Klean A Room utilizes products which are pet friendly or environmental safe. Our employees are properly trained to use our products. However, if a client request we use a different product, Klean A Room will not be held responsible for any damages done by or with those products. If the client request we use the product, Klean A Room will not be liable for any damages.

4. Do I have to get an in home estimate?
We believe that an in home estimate is a very important part of your cleaning process; however, we do not require one.

5. What can I do before the cleaners arrive? 
Pick up or remove extra clothing, toys, personal and other household items. This will save us time. Our staff will do general straightening. If we have to spend time picking up items and putting them in there place prior to cleaning you will be billed for EXTRA time needed to do so.

6. How many people will come to clean my home or business?
Klean A Room work in team of 3 for deep cleaning and team of 2 or 3 for general cleaning.

7. What areas does your company serve? 
Klean A Room service Barbour, Coffee, Dale, Henry and Houston counties in Alabama.

8. Should I tip the cleaning team?
Tips are not expected by the cleaning team. However, the cleaning team is allowed to accept tips if you would like to show your appreciation for a job well done.

9. Will I receive the same cleaners on every cleaning?
WE DO NOT ROTATE CLEANERS and you will have at least one familiar face in your home.

10. Does someone have to be home on the day of my cleaning?
Absolutely Not. Many of our clients give us a key, hide one outside, leave door unlocked, give us a code to garage to enter. Some clients are at home or come to let us in. You can do what is most comfortable for you. All keys are coded and secured when not in use. 

11. What if something is damage during the cleaning of my home?
For your protection, Klean A Room does carry general liability in case of an accident. Please keep in mind that accidents do happen. In case of a accident the cleaners we will leave a note and the client will be contacted by our office the next business day. A report will be written and the item will be replaced, the client will be compensated, or a claim will be filed.  If you have something that is valuable and precious to you and you prefer to clean it yourself, please tell us ahead of time.

12. Do you change linen? 
Yes, if clean linen is placed on the bed or if you tell us where you keep the linen for the bed.

13. Do you steam clean carpets?
Yes we do steam clean carpets.

14. Do I have to sign a contract?
There are no contracts. You may cancel your service at any time.

15. What method of payment do you accept? 
We accept cash, credit cards/debit cards.

16. What happens if my cleaning falls on a holiday? 
If your cleaning falls on a holiday, we will call you in advance to reschedule before the up coming holiday.

17. Do you guarantee your work?
Yes, and as a matter of fact, we offer 100% satisfaction

18. Are you a pet friendly company?
Absolutely! At Klean A Room we love our clients pets. If you have pets please inform us during your consultation. We love pets animals as long as they are friendly however, if you are unsure how your pet will behave in your absence we ask that you gate or crate your pet. We also offer Pet Sitting Service $25 per day. Ask us for details

Laundry Services F.A.Q.'s

1. Who should I call to talk more about your service?

Call Tiffany Edwards at (334)828-4488 She can answer all of your questions about our service. This is her cell phone so you can call her at almost any time. She keeps her phone on from 8am to 5pm.

2. What days do you pick up and deliver at my home?

We service our home delivery customers on either Monday/Wednesday depending on location. Give Tiffany Edwards a call 334-828-4488 to verify which days we serve your area.

3. Where do you suggest we leave our bags to be picked up?

Our preference is at any protected location visible from the street or driveway. In that way, if you have no orders to pick up or we have none to deliver, we will not stop at your home.

4. Do I have to be at home when you pick up or deliver my cleaning?

No, our drivers will place your finished orders in the location you request and pick up from that location. Just have your cleaning ready by 8:00 am on the scheduled days for service and we'll do the rest.

5. But what happens if it rains?

We suggest you find a location that has some degree of weather protection as your designated pick up and drop off location. If it is raining or other bad weather is likely we will not pick up or deliver laundry. If you need the order before the next scheduled visit, just give us a call and we will make a special delivery of your order.

6. How do I pay for my cleaning?

We ask all Route customers to provide a credit card for billing.  There are two different ways to pay for your cleaning. For safety reasons, we do not allow our drivers to collect from our customers. 
1. We can automatically charge your debit/credit card at each delivery; or
2. We can invoice the charge and you can pay online with your debit/credit card.

7. Do you pick up and deliver on holidays?

Klean A Room observes the following holidays: New Years Eve, New Years Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Since we do not operate any routes on Tuesday or Thursday, we use these days to "make up" for holidays. For example, when we have a Monday holiday, we move the Monday to Tuesday.

8. What if I am gone on vacation? Will you leave my clothes at the door for all that time?

If you plan to be away from home for an extended period, please give us a call. We'll hold all deliveries until you return. By informing us of extended absences from home, we can be more efficient by not visiting your home.

9. What if I find something in my order that is not cleaned correctly or pressed wrong?

Our total focus is on you. If you're not happy with any aspect of our service, we're not happy. If you find something not up to your expectations, give us a chance to redo it. Put the garment in your bag for pick up with a note explaining the problem and we will clean and/or press it again at no additional cost. If you still aren't happy, we will refund your money. Anytime you are not happy with something, we would appreciate a phone call to make sure we are aware of the problem. Naturally, we want to correct any problem as soon as possible.

10. If I want talk to someone about my home delivery service, who do I talk to?

Tiffany Edwards is the owner and is responsible for your total satisfaction. You may direct any questions, concerns or special requests to Tiffany (334) 405-6932.

11. Do you serve businesses?

No we do not serve businesses at the current time.

12. Is there a minimum amount of cleaning I must do each month?

We have no specific minimum amount on cleaning but we do ask the laundry weigh up to 20lbs or less.